TERMS OF SERVICE

OVERVIEW

This website is operated by THE HOPEBRAND. When we say “we”, “us” or “our”, we are referring to THE HOPEBRAND. By visiting our site or purchasing something from us, you are using our “service” and you agree to be bound by these Terms of Service.

These Terms apply to everyone who uses the site, including visitors, customers and anyone who contributes content. If you do not agree with these Terms, you should not use this website or purchase from us.

PRICING

All prices on this website are listed in Nigerian Naira (NGN). Prices may change from time to time without prior notice, but any changes will not affect orders that have already been placed and confirmed.

If you are viewing our products from outside Nigeria, your bank or payment provider may apply their own exchange rate and fees. These extra costs are your responsibility.

ORDERS & DELIVERY

Our business is based in Benin City, Edo State, Nigeria. During academic sessions, many orders will be dispatched from Agbor, Delta State, Nigeria.

We generally require 1–3 business days for production and processing before dispatch. This time can be longer during busy periods, public holidays, or if an item is made to order.

Estimated delivery time within Benin City and the rest of Nigeria is usually 3–5 business days after dispatch, depending on the courier and your exact location. These timeframes are estimates only and are not guaranteed. Delays caused by couriers, public holidays, or circumstances outside our control are not our responsibility, but we will always do our best to support you if something goes wrong.

An order is considered confirmed once full payment has been received and you receive an order confirmation email.

RETURNS & REFUND

We want you to be happy with your jewelry.

Change-of-mind returns: We accept returns for change of mind within 7 days of the delivery date. Items must be unused, unworn, and in their original packaging. For hygiene reasons, we may refuse returns on items that appear worn, altered, or damaged after delivery.

How refunds are given: For approved returns, we may offer a replacement item or store credit. Cash refunds are not guaranteed and are determined at our discretion.

How to start a return: Please contact us at hello@thehopebrand.co with your order number, clear photos (if there is a problem), and a short description. Customers are generally responsible for the cost of returning items unless the product is confirmed to be faulty.

DEFECTIVE GOODS

We carefully check our pieces before shipping, but if your order arrives damaged or with a clear manufacturing defect, please contact us within 3 days of delivery.

Email hello@thehopebrand.co with your order number, photos of the item and packaging, and a brief explanation of the issue. Once we confirm the problem, we may offer a repair, replacement, or store credit, depending on stock availability and the nature of the defect.

Damage caused by improper care, accidental damage, exposure to chemicals or water, or normal wear and tear is not considered a manufacturing fault.

PRIVACY POLICY

When you place an order or create an account, we collect certain personal information such as your name, address, phone number, email address, and payment details. We use this information to process and deliver your orders, communicate with you about your order or our products, and improve our services and website.

We do not sell your personal information to third parties. Some trusted third-party providers (such as payment processors or delivery companies) may receive your information only so they can perform their services for us.

For full details about how we collect, use and protect your personal data, please refer to our separate Privacy Policy page.

CONSENT

By using our website, you consent to our collection and use of your information as described in these Terms and in our Privacy Policy.

If you provide us with personal information about another person (for example, when sending a gift), you confirm that you have their permission to share that information with us.

You may withdraw your consent for certain types of communication (such as marketing emails) at any time by following the unsubscribe link in our emails or by contacting us.

DISCLOSURE

We may disclose your personal information if we are required to do so by law, or if we believe in good faith that such disclosure is necessary to comply with legal obligations, protect our rights, property, or safety, or prevent or investigate possible wrongdoing in connection with the service.

We will not share your information for unrelated marketing by third parties without your consent.

SECURITY

We take reasonable steps to keep your personal information safe. Our store is hosted on a secure platform, and payments are processed through trusted third-party providers that use encryption and industry-standard security measures.

While we do our best to protect your information, no method of transmission over the internet or electronic storage is 100% secure. By using our site, you understand that we cannot guarantee absolute security, but we work to minimise risks as much as possible.

COOKIES

Our website may use cookies and similar technologies to remember your preferences and items in your cart, help the site load correctly, and understand how visitors use our pages so we can improve the experience.

You can choose to disable cookies in your browser settings. If you do, some parts of the website may not function properly or certain features may not be available.

AGE OF CONSENT

By using this site, you confirm that you are at least the age of majority in your state or country, or that you have permission from a parent or legal guardian to use the site and place orders on your behalf.

If we become aware that we have collected personal information from someone who does not meet this requirement, we may delete that information and cancel the related order.

POLICY CHANGES

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated date.

Your continued use of the website after changes are posted means you accept the updated Terms. We encourage you to review this page regularly to stay informed.

CONTACT INFORMATION

If you have any questions, comments, or complaints about these Terms of Service, please contact us at:

THE HOPEBRAND
Email: hello@thehopebrand.co
Based in Benin City, Edo State, Nigeria